How Does Subscription for Polleo Sport Products Work?

How can I identify which products are available for subscription?

All products that can be subscribed to will have a subscription option available on the product page as well as in the quick purchase view.

What types of subscriptions are available?

There are several subscription options available – depending on the number of days after which a new product will be sent to the selected/entered address.

Will I always receive the same option of the product I subscribed to?

If the product has options, the option selected in the initial order will be delivered to your address each time (whether it’s flavor, color, or size).

When does the product subscription start?

When subscribing to a product, the initial product is always sent first, which you pay for during the first purchase, and every subsequent time, you receive the subscribed product.

How will I know when I will receive the next product?

Each subsequent subscribed product is sent after the selected number of subscription days, counted from the last sent order, and is automatically charged to the card used in the initial order.

I see a discount next to the subscription option on the desired product. Which items will receive this discount?

If the product has a defined subscription discount at the time of subscription, that discount will be applied to the initial order and to every subsequent one, regardless of any future discounts the product may have. Discounts are not cumulative.

On which price is the subscription discount calculated?

The subscription discount is always calculated on the defined retail price.

How can I pay for an order that includes a subscription to at least one product?

An order that includes a subscription to at least one product can only be paid by card.

What if I have more products in the order, but I’m subscribing to only one product?

If your order contains multiple products and you are subscribing to only one product, you pay for all products on the initial order, and for every subsequent order, only the amount for the subscribed product is deducted from your account + shipping if the order amount is below the required amount for free shipping.

If I choose a gift instead of free shipping in my order, will I receive that gift every time?

If you chose a gift instead of free shipping in your initial order, each subsequent time when sending the subscribed product, if the basket amount exceeds the required amount for free shipping, the shipping will be free; if not, the shipping will be charged. So, you won’t receive the same gift every time at your address.

Is it possible that the product I subscribed to runs out? What then?

In the rare case that the product you subscribed to is out of stock for delivery, our friendly staff will contact you with a query and a suggestion for another option.

How can I change or cancel my subscription(s)?

Very easily. Contact us by email at: shop@polleosport.hr with your query, and our staff will fulfill your wishes as soon as possible.

To ensure fair use of the subscription and associated discounts, the subscription can be canceled only after at least two orders within the chosen subscription package have been placed and delivered.

Can I return subscribed items, and how?

Of course. Fill out the required form on the Polleo Sport product return page, and after the return is approved, your subscription will be canceled, and you will receive a refund.

How does the payment for the order and subsequent subscriptions work?

It’s important to note that subscriptions to Polleo Sport products work in such a way that only the first payment needs to be confirmed by the user, while every subsequent one is processed automatically. Also, Polleo Sport does not have access to your card details as the data is stored encrypted along with the token sent to the third party responsible for payment.

To ensure fair use of the subscription and associated discounts, the subscription can be canceled only after at least two orders within the chosen subscription package have been placed and delivered.