Terms of Sale

Terms of Sale

These terms of sale define the process of ordering, payment, delivery, and returns or complaints of goods offered on our website. The supplier (Seller) is Polleo Adria d.o.o. The buyer of the goods is a visitor to the webshop who selects at least one product, adds it to the cart, pays by credit card, e-banking, transfer (payment slip) at a bank (post office or FINA), and sends the order to the Seller, or sends the order and pays for the item upon delivery (cash on delivery).

Basic Information about the Company:

Name: Polleo Adria d.o.o., limited liability company for trade and services
Headquarters: Samoborska cesta 134, 10000 Zagreb
The company is registered with the Commercial Court in Zagreb, OIB (Tax Identification Number) 08760884
Business bank and account number:
Privredna banka Zagreb d.d., Radnička cesta 50, 10000 Zagreb,
IBAN: HR5723400091110511657
SWIFT: PBZGHR2X
OIB: 12791380945
MBS (Company Registration Number): 08760884
Phone number: 0800 200 167
Email: shop@polleosport.hr
The company's share capital amounts to €951,622.54 / 7,170,000.00 HRK and is fully paid.

Through the webshop www.polleosport.hr, customers can purchase all products listed on the Seller's website.
Prices are inclusive of VAT.
All prices are expressed in euros (€).
The official currency is the euro (€).

Polleo Adria d.o.o, Samoborska cesta 134, 10000 Zagreb, OIB 12791380945 is the owner of the website www.polleosport.hr.

Ordering

Ordering goods is possible 24 hours a day, 7 days a week. Goods are ordered via an electronic form or by phone at the toll-free number 0800 200 167. If the seller is unable to deliver all the ordered items, they will deliver the ones they can, and the buyer will be notified in writing of the delivery time for the remaining items. The buyer can accept or cancel the delivery of the remaining items. If the buyer does not have an email address, they will be notified by phone.

Payment

Payment to a giro account (Internet banking/post office/bank/FINA)

All prices are stated in euros (€) and include VAT.

Cash on Delivery

Upon receipt of the shipment from the courier service (OVERSEAS EXPRESS, GLS Croatia...)

Cryptocurrency Payment - PayCek

Possibility of payment with cryptocurrencies on the Polleo Sport web shop:

Cryptocurrency payments are enabled in cooperation with the domestic company Electrocoin through their platform PayCek, the first Croatian electronic payment service for processing cryptocurrency payments.

PayCek allows for simple, secure, and fast cryptocurrency payments.

In our web shop, payments can be made with several different cryptocurrencies - Bitcoin (BTC), Ethereum (ETH), Stellar (XLM), Ripple (XRP), Tether (USDT), USDC, Bitcoin Cash (BCH), DAI, Binance USD (BUSD), Solana (SOL), and EOS.

What is the process of payment via PayCek on the Polleo Sport web shop?

The process of cryptocurrency payment is simple and very similar to card payment.

• During checkout on the Polleo Sport web shop, you will come to the part where you choose the "Payment Method".

• In addition to the existing payment methods (cash on delivery, bank transfer (internet banking), Aircash, Keks Pay, credit card, PayPal, etc.), there is a new option "PayCek - Cryptocurrency Payment".

• Here you select cryptocurrencies as the payment method.

• After selecting "Check Order" and then "Confirm Order," the PayCek "widget" will open, where you choose the cryptocurrency with which you want to pay for the order.

• After choosing the currency and pressing the "Confirm" button, a QR code will appear, and you have 15 minutes to complete the transaction.

• Scan the QR code with your digital wallet on your mobile phone.

• If you have made the payment, a green checkmark will appear indicating that the payment was successful.

• After that, the system will automatically return you to the web shop in 15 seconds or you can choose "Back to the web shop" yourself.

Notes:

In the case of a cancellation or refund, the buyer will receive euros (€) to their account.

Polleo Sport allows payments in cryptocurrencies but receives funds into a bank account in euros (€). If the buyer decides to request a refund in any case, it will be processed directly from our bank account to the buyer's bank account in euros (€).

The minimum transaction amount is 0.01 EUR, while the maximum transaction amount is the limit prescribed by applicable legal regulations at the time of processing the transaction.

The speed of processing the transaction depends on the speed of processing the blockchain protocol of the selected currency. In practice, payments with currencies such as Bitcoin, Ether, Dai, USDC, USDT, and Bitcoin Cash take at least a few minutes and can take up to 10 minutes, which affects the payment experience. At the same time, payments with currencies such as Stellar, XRP (Ripple), and EOS will be processed within 30 seconds.

PayPal

Payment using the PayPal service

Note:

When paying with PayPal, please keep in mind that there is a PayPal fee for currency conversion, and PayPal also has its own exchange rate for currency conversion, and a fee is charged in that regard.

You can use PayPal's currency conversion tool at the following link to get an indication of the currency conversion rate that would be applied when using PayPal for transactions: PayPal Currency Converter Tool.

Credit Cards, Revolut Card, Aircash, and KEKS Pay

MasterCard, Maestro, Visa, Diners, Discover, DinaCard, Revolut, and KEKS Pay

Payment by cards on the web shop:

• One-time payment – Diners, Discover, DinaCard, American Express, Maestro, Mastercard, Revolut, and Visa cards, PayPal, Aircash, KEKS Pay

• PBZ in 2-12 installments – Maestro, Visa Inspire, and Visa Premium cards

• Erste Card Club in 2-12 installments – Diners cards

• ZABA in 2-12 installments – Mastercard (Standard, Gold, GO!, Platinum), Visa Business, and VISA debit individual cards (Minimum amount for installment payment is €66.36, with Visa Debit card, the minimum amount is €13.27.)

 

Payment by cards in stores:

Card payment is possible with:

Visa and Visa Premium cards, Diners, Mastercard, Maestro, Discover, and Revolut cards

Installment payment terms:

For purchases over €66.36 from 2 to 6 installments
For purchases over €199.08 from 2 to 12 installments

• PBZ: Maestro, Visa, and Visa Premium cards

• Erste Card Club: Maestro, Mastercard, Visa, and Diners cards

• ZABA: Maestro, Mastercard, Visa

 

Ordered products with delivery costs (if applicable), the Buyer will pay to the Seller by credit card, cash on delivery upon delivery of the goods, or by bank transfer on the Seller's website via the WS Payment Gateway with American Express, Diners, Visa, or Maestro and MasterCard cards. In case the Buyer orders the goods and refuses to accept them, the Seller has the right to request compensation for postal and its own handling costs.

If we have mistakenly advertised a too low price for a product, we are not obligated to deliver that product at the stated incorrect price if we inform you of the error before sending you the product. In such circumstances, we reserve the right to cancel your order. In case of order cancellation, we will refund the full amount paid to you.

Returns and Complaints

These Terms, as well as specific sales terms indicated with information about certain products, represent an offer by Polleo Adria for the conclusion of a Contract, and the user as the Buyer, by registering, placing an order, or by other means specified in these Terms, accepts the offer under the sales conditions specified in these Terms.

The subject and commercial purpose of the Contract is the purchase of the selected product or service through the Polleo Sport web shop with payment of the appropriate fee - the price of that product or service. The Contract is concluded by means of distance communication (Contract concluded at a distance).

All orders you place will be treated as offers to purchase goods or services from us, and we have the right to reject such offers at any time. You accept that any automatic acknowledgment of your order that you may receive from us will not be our acceptance of your offer to purchase goods or services advertised on the website. The contract will be concluded at the moment we dispatch the goods and send an email confirming the dispatch. The contract will only apply to those products or services whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to deliver any other goods or services that were part of your order until the dispatch of such goods or services is confirmed in a separate dispatch confirmation.

Regarding the conclusion of the Contract, the user will be provided with: a confirmation of the concluded Contract, i.e., a pre-contractual notice from Article 57, paragraph 1, of the Consumer Protection Act (Official Gazette, No. 41/2014), these Terms, and a notice of the user's right to unilaterally terminate the Contract with a form for unilateral termination of the Contract from Article 61, paragraphs 1 and 2, of the Consumer Protection Act.

The user may unilaterally terminate the Contract within 14 (fourteen) days without stating a reason.

The user does not have the right to unilaterally terminate the Contract in the following cases:

- If the service has been fully performed, and the performance has begun with the user's explicit prior consent and their confirmation that they are aware that they will lose the right to unilaterally terminate the Contract if the service is fully performed,

- If the subject of the Contract is sealed goods that are not suitable for return due to health or hygiene reasons and have been unsealed after delivery,

- If the subject of the Contract is goods that, due to their nature, have become inseparably mixed with other items after delivery,

- If the subject of the Contract is the delivery of sealed audio or video recordings or computer programs that have been unsealed after delivery, and

- If the subject of the Contract is the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts for such publications.

In order for the user to exercise the right to unilaterally terminate the Contract, they must notify Polleo Adria of their decision to unilaterally terminate the Contract before the expiration of the deadline, by an unequivocal statement sent by mail (to Polleo Adria d.o.o., Samoborska cesta 134, Zagreb), by fax at 01/3692 484, or by email to shop@polleosport.hr. In the notification, they should provide their name, address, phone number, fax number, or email address. The user can also use the provided written form for unilateral termination of the Contract.

Additionally, the Form for unilateral termination of the Contract, available at http://polleosport.hr/uvjeti-kupovine, can be electronically completed and submitted by the user, in which case Polleo Adria will promptly confirm receipt of the notice of unilateral termination of the Contract via email.

The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day the user or a third party designated by the user, other than the carrier, takes possession of the goods that are the subject of the Contract, or in the case of services, from the conclusion of the Contract.

If the user unilaterally terminates the Contract, they will be refunded all payments received from them, including delivery costs, without undue delay, and no later than 14 (fourteen) days from the day Polleo Adria or Polleo Sport receives the user's decision to unilaterally terminate the Contract, except if the user has chosen a different type of delivery, which is not the cheapest standard delivery offered. The refund will be made using the same payment method that the user used for the initial payment, unless otherwise expressly agreed. No fees will be charged for the refund. The refund will be executed when the returned goods arrive at our warehouse and are inspected.

The user is obliged to return the goods or send them to the address of Polleo Adria d.o.o. (Polleo Sport), Samoborska cesta 134, 10000 Zagreb, without undue delay, and in any case no later than 14 (fourteen) days from the day when Polleo Adria or Polleo Sport received the user's decision to unilaterally terminate the Contract. The user must bear the direct costs of returning the goods. The user is kindly requested to call 0800 200 167 or email shop@polleosport.hr before terminating the Contract to receive instructions on the return procedure.

The User (buyer) is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics, and functionality of the goods.

If, at the request of the User, the execution of the service has begun during the period for unilateral termination of the Contract, the User is obliged to pay Polleo Adria an amount proportionate to what has been delivered until the moment when the User informed Polleo Adria of the unilateral termination of the Contract.

You can download the Form for unilateral termination of the contract HERE.

In case of material defects, the Seller is liable for the material defects of the items sold on its website in accordance with the positive regulations, especially the Obligations Act of the Republic of Croatia.

In case of a visible defect in the product upon receipt of the shipment (e.g., damaged packaging), the buyer is not obliged to accept the delivered product, can refuse to accept it, and does not bear the delivery costs of such a product. Products are considered to have been received properly by the buyer if they had no visible defects.

If a product has a hidden defect (e.g., the product is broken or scratched due to transport or improper storage), which the buyer discovers upon opening the product without using, assembling, or putting the product into operation, and which is determined by an authorized service - the buyer has the right to unilaterally terminate the contract and request a refund, product replacement, defect removal, or a price reduction.

Products for which we provide a warranty in accordance with the law and the manufacturer's warranty have a warranty certificate. The right to use the warranty is exercised by presenting the receipt and the warranty certificate. The buyer is obliged to keep the warranty certificate and the receipt. The date of issuing the receipt is the date of activation of the warranty. The product description includes information about the period for which a warranty is provided for a specific product.

In case of issuing a warranty certificate by which the manufacturer guarantees the correctness of the product for a certain period, the buyer may, if the product is not working properly, request that the product be repaired within a reasonable time or that another such working product be delivered instead of the repair. If a malfunction of the product occurs during the warranty period, it is sent to an authorized service listed in the warranty certificate.

The right to use the warranty is exercised exclusively by presenting the receipt. The buyer is obliged to keep the warranty certificate and the receipt. Defects in the product resulting from improper use and/or failure to comply with the instructions are not covered by the warranty. Servicing and sale of replacement parts for the purchased product are provided by authorized services listed in the warranty certificate.

If you purchase goods at Polleo Sport stores, you do not have the right to return the goods (for a refund) based on EU rules, unless the product is faulty. However, if the goods are technically sound and meet all the specified conditions for return, we may approve an exchange for another product of the same or higher value with a surcharge.

You can view the return conditions, as well as the entire procedure for returns and complaints, at the following link: Returns and Complaints. Information about returns and complaints can also be found in the "Frequently Asked Questions".

Exchanges are not possible. If you want to replace your item, you must return the item and place a new order.

Subscription

You can find the subscription terms and FAQs at the link Subscription Terms.

Responsibility for Material Defects

Polleo Adria d.o.o. is responsible for material defects of products, in accordance with the Obligations Act (Articles 400-422). You can find the Obligations Act here.

The buyer is obliged to inform Polleo Adria d.o.o. about the existence of visible defects within two months from the day when the defect was discovered, but no later than within two years from the transfer of risk to the buyer. If, after receiving the item, it is found that the item has a defect that could not be discovered by a usual inspection when the item was received, the buyer is obliged, under the threat of losing the right, to notify Polleo Adria d.o.o. of that defect within two months, starting from the day the defect was discovered.

Material defects for which Polleo Adria d.o.o. is responsible:

(1) for material defects that the item had at the time of the risk transfer to the buyer, regardless of whether the buyer was aware of it.
(2) for those material defects that occur after the risk transfer to the buyer if they are a consequence of causes that existed before that.
(9) It is presumed that any defect in the item that occurs within one year from the moment of risk transfer existed at the time of risk transfer, unless the seller proves otherwise or it arises from the nature of the item or the nature of the defect.

A defect exists:

(1) if the item does not correspond to the description, type, quantity, and quality, or does not have functionality, compatibility, interoperability, and other features as determined by the sales contract.
(2) if the item is not suitable for any particular purpose for which it is required by the buyer and with which the buyer informed the seller at the latest at the time of concluding the contract, and to which the seller agreed.
(3) if the item is not delivered with all additional equipment and instructions, including installation instructions, as determined by the sales contract.
(4) if the item is not delivered with updates as determined by the sales contract.
(5) if the item is not suitable for use for the purposes for which an item of the same type is usually used, taking into account all European Union regulations and regulations of the Republic of Croatia, technical standards, or, if there are no such technical standards, applicable codes of conduct in a particular area if they exist.
(6) if the item does not correspond to the quality and description of the sample or model that the seller made available to the buyer before concluding the contract.
(7) if the item is not delivered with additional equipment, including packaging, installation instructions, or other instructions that the buyer can reasonably expect to receive.
(8) if the item does not correspond to the quantity or does not have the properties and other features, including those related to durability, functionality, compatibility, and safety, that are usual for an item of the same type and that the buyer can reasonably expect, given the nature of the item and taking into account all public statements made by the seller or other persons in the previous stages of the transaction chain, including the manufacturer, or made on their behalf, especially in advertising or labeling.
(9) if the item is improperly installed or assembled, and installation or assembly is part of the sales contract, and it was performed by the seller or a person for whom the seller is responsible.
10) If the buyer has improperly installed or assembled the item for which the buyer was supposed to install or assemble, and the improper installation or assembly is a result of a deficiency in the instructions provided by the seller or, in the case of items with digital elements, provided by the seller or supplier of digital content or digital services.

If the buyer, based on statements by the manufacturer or its representative, expected the existence of certain properties of the item, the defect is not considered if the seller did not know or could not have known about these statements, or if these statements were contradicted before the conclusion of the contract or did not affect the buyer's decision to enter into the contract.

Defects for which Polleo Adria d.o.o. is not responsible:

(1) The seller is not responsible for defects that were known to the buyer at the time of concluding the contract or could not have remained unknown to the buyer.

(2) It is considered that defects that a careful person with average knowledge and experience in the same profession and trade as the buyer could easily notice during a regular inspection of the item could not have remained unknown to the buyer.

(3) The provision of paragraph 2 of this article does not apply to contracts that a natural person, as a buyer, concludes outside of their economic or professional activity with a natural or legal person acting within their economic or professional activity (consumer contract).

(4) However, the seller is also responsible for defects that the buyer could easily notice if the buyer stated that the item had no defects or that the item had certain properties or characteristics.

Inspection of Items and Visible Defects

(1) The buyer is obliged to inspect the received item or have it inspected in the usual manner as soon as possible, and in any case, within eight days from the day when the defect was discovered.

(2) When the inspection is conducted in the presence of both parties, the buyer must immediately notify the seller of any visible defects, otherwise, the right that belongs to the buyer on that basis is lost.

(3) If the buyer has shipped the item further without transshipment, and the seller was aware or should have been aware of the possibility of such further shipment when concluding the contract, the inspection of the item may be postponed until it arrives at the new destination. In this case, the buyer must inform the seller of the defects as soon as possible after learning about them from their clients, considering the regular course of things.

(4) In consumer contracts, the consumer as a buyer is not obliged to inspect the item or have it inspected, but is obliged to notify the seller of the existence of visible defects within two months from the day of discovering the defect.

Hidden Defects

(1) If, after receiving the item, it is discovered that the item has a defect that could not be detected by a regular inspection upon taking possession of the item, the buyer is obliged to, under the threat of losing the right, notify the seller of this defect within two months from the day when the defect was discovered, and in the case of a commercial contract – without delay.
(2) The seller is not responsible for defects that become apparent two years after the delivery of the item, and in the case of a commercial contract, six months.

If the existence of a material defect is determined, the buyer who has timely and properly notified Polleo Adria d.o.o. of the defect is authorized in accordance with the provisions of the Law of Obligations to:

• Demand that the seller rectify the defect,

• Demand that the seller deliver another defect-free product,

• Demand a proportional price reduction.

When exercising the right to rectify the defect, the buyer has the right to choose between repair and replacement of the item, unless the chosen method of rectifying the defect is impossible or would result in disproportionate costs to the seller, taking into account all circumstances, especially the value of the defect-free item, the significance of the defect, and whether the repair or replacement can be done without significant inconvenience to the buyer.

Polleo Adria d.o.o. is authorized to refuse rectifying the defect if repair and replacement are impossible or would result in disproportionate costs to the seller, taking into account all circumstances, especially the value of the defect-free item, the significance of the defect, and whether the repair or replacement can be done without significant inconvenience to the buyer.

The buyer is entitled to a price reduction or contract termination only if the seller has not rectified the defect, or has refused to do so, or has not rectified the defect in accordance with Article 419.a, paragraphs 2 and 3, if the defect persists despite the seller's attempt to rectify it, or if the seller has stated that they will not rectify the defect, or it is evident from the circumstances that the defect will not be rectified within a reasonable time or without significant inconvenience to the buyer, and if the defect is so serious that it justifies an immediate price reduction or contract termination.

If the defect is insignificant, the buyer does not have the right to terminate the contract, but they are entitled to other rights regarding liability for material defects, including the right to claim damages. The burden of proof that the defect is insignificant lies with the seller.

The costs of rectifying the defect and delivering another defect-free item are borne by the seller.

The buyer can terminate the contract only if they have previously given Polleo Adria d.o.o. a subsequent reasonable deadline for contract fulfillment.

If the seller fails to fulfill the contract, it is terminated by operation of law, but the buyer can keep it in force by immediately notifying the seller that they are maintaining the contract.

The rights of the buyer who has timely notified the seller of the defect expire after two years from the date of sending the notice, unless the buyer has been prevented from exercising them by the seller's fraud.

For products covered by a warranty, the terms of the warranty apply, which can be found in these same terms of purchase.

In cases where defects result from improper installation, operation, storage, maintenance, or other improper actions by the buyer, the seller is not liable. Such defects, as well as defects not covered by the warranty and/or occurring after the warranty period expires, will be rectified by the seller at the buyer's request, in accordance with the then-current servicing price list.

Buyer Protection

3D Secure Protection for All Merchants and Buyers

• The WSpay™ system utilizes the highest data protection and privacy standards.

• All merchants using WSpay™ are included in the 3D Secure protection, ensuring customers of the shop that their purchases are secure.

• Credit card numbers of customers are not stored in the system, and the data entry is protected by SSL encryption.

 

Certification According to PCI DSS Standards

• The WSpay™ system continuously works on enhancing security and confirming compliance. WSpay™ operates according to the highest standards set by card providers.

• PCI Data Security Standard (PCI DSS) is a regulation that defines security measures for processing, storing, and transmitting cardholder data.

Order Confirmation

The Buyer will receive an email confirmation after completing the purchase, containing all legally required details.

Delivery

Delivery Terms

Goods are delivered by express delivery within 3 working days. If the products are immediately available, delivery will be made within 48 hours after receiving the order. The user will be informed about the delivery method at the time of ordering (electronically or by telephone, depending on the chosen method of purchase). If the goods are not available, the Seller will inform the buyer (in writing or by phone) about the possible delivery time. The buyer can then accept a new delivery time or cancel the order. If the buyer decides to cancel the order, the seller will refund the money within 30 days from the delay, plus late payment interest. The buyer is obliged to check for any damage when receiving the goods and immediately report them to the courier who delivered the goods or refuse to accept the shipment if there are visible external damages.

For the locations listed here: MLJET, DUGI OTOK, ŠOLTA, ILOVIK, IST, KAPRIJE, KOLOČEP, LASTOVO, LOPUD, MOLAT, OLIB, PREMUD, PRVIĆ, RAVA, SALI, SESTRUNJ, SILBA, ŠIPAN, UNIJE, VELI IŽ, delivery times may range from 3 to 6 days.

Products are delivered:

• to parcel lockers (Croatian Post, GLS Croatia, BOX NOW)

• by courier service (Overseas Express, GLS Croatia...) - to the specified address or

• to pickup locations:

• Overseas Express list of pickup locations can be found HERE.

• GLS list of pickup locations can be found HERE.

 

Pickup at the Store

For pickup conditions at the stores, please see HERE.

Delivery to the store is completely free of charge for all orders.

Other Delivery Terms

The products will be packaged in a way that prevents damage during normal transportation handling. The buyer is obliged to check for any damage when receiving the products and immediately report them to the delivery person who delivered the products or refuse to accept the shipment if there are visible external damages. The goods are insured against loss during delivery.

Delivery Cost

Home Delivery - Overseas Express:

Shipping for orders with an amount less than 50.00 € is 3.99 €, while shipping for orders above 50.00 € is free. For orders with an amount exceeding 50.00 €, as an alternative to free delivery, the customer can choose one of the offered gifts.

For orders exceeding 50.00 €, it is possible to choose only one of the offered options: free delivery or a gift. Choosing both options and benefiting from both is not possible.

Home Delivery - GLS Croatia:

Shipping for all orders is 4.99 €. GLS Croatia transports packages with a maximum weight of 40 kg and a maximum circular volume of 300 cm (max. 3m = 2x height + 2x width + 1x length).

Delivery to Parcel Locker* - Croatian Post // GLS Croatia:

Shipping for orders with an amount less than 50.00 € is 3.99 €, while shipping for orders above 50.00 € is free. For orders with an amount exceeding 50.00 €, as an alternative to free delivery, the customer can choose one of the offered gifts.

For orders exceeding 50.00 €, it is possible to choose only one of the offered options: free delivery or a gift. Choosing both options and benefiting from both is not possible.

Delivery to Parcel Locker* - BOX NOW:

Shipping for orders with an amount less than 50.00 € is 2.99 €, while shipping for orders above 50.00 € is free. For orders with an amount exceeding 50.00 €, as an alternative to free delivery, the customer can choose one of the offered gifts.

For orders exceeding 50.00 €, it is possible to choose only one of the offered options: free delivery or a gift. Choosing both options and benefiting from both is not possible.

*Parcel lockers cannot receive shipments heavier than 20 kg (depending on the delivery service) or orders that are sent in multiple parts. The option for parcel locker delivery will be shown only if the contents of the cart meet the necessary requirements.

Cargo delivery

Shipments exceeding 35 kg or classified as oversized items are delivered via Cargo delivery. When selecting such items, customers will automatically see only the Cargo delivery option in the cart. The delivery fee is €4.99 per order, with no exceptions, and cash on delivery is not available for this type of delivery.

Pickup at the Store

Delivery to the store is completely free for all orders. For orders with an amount exceeding 50.00 €, with in-store pickup, the customer automatically receives free delivery, and the option to exchange delivery for a gift is not possible, as with home delivery.

Priority Order

• We guarantee priority processing of the order and dispatch on the same or next working day from the receipt of the order.

• If you have chosen pickup at the store, we guarantee that the order will be ready for pickup on the same or the first next working day.

• The possibility of choosing priority order processing applies only to items that are in stock.

• An order marked as "priority" is processed in our warehouse within the next 1-2 hours, ahead of "regular" orders.

• Payment by bank transfer (per offer/proforma invoice), which you will receive at your email address upon completing the order, is also possible. After receiving the payment, the order is further processed as a priority. However, with this payment method, the processing and delivery process may be extended by 1-2 working days, i.e., during the time of receiving the payment to our account.

• After placing an order, changing the payment and delivery method is no longer possible.

• In the case of choosing priority order processing, the delivery cost increases by 2.99 €.

• Priority order does not guarantee delivery on the desired date/day. We will process and deliver the order as soon as possible with the chosen delivery service.

 

Privacy Guarantee

We guarantee the security and confidentiality of all customer data. Data must be complete and accurate. We commit to preserving the privacy and confidentiality of personal data of all our customers, in accordance with the Personal Data Protection Act, NN No. 103/2003 and 118/2006. We collect only the necessary basic information about customers/users and inform customers about how their data is used. We regularly give customers the option to choose how their data is used, including the option to decide whether or not their name is removed from the lists used for marketing campaigns. Polleo Sport web guarantees that the personal data of Web Store users will never be provided or used by a third party without the explicit consent of the user, except in the case of authorized services of the executive government of the Republic of Croatia, for the purpose of conducting investigations based on a valid court order.

Confidentiality Statement

The confidentiality statement is an integral part of the Purchase Terms and can be read here: Data Confidentiality.

Changes

Polleo Sport web reserves the right to change these Terms and undertakes to inform all registered users via email addresses they provided during registration. If you do not agree with the stated terms of use and do not wish to accept them, please contact us through our contact information with your comments, and during that time, do not use the Web Store services.

Questions and Suggestions

If you have any questions or suggestions, please contact us at:
Email: shop@polleosport.hr
Toll-Free Phone: 0800 200 167

Electronic Communication

By visiting the pages of www.polleosport.hr online store, you communicate electronically. By doing so, you accept that all agreements, notices, announcements, and other content delivered to you electronically satisfy legal requirements as if they were in writing.

Consumer Complaint Submission Method

In accordance with the Consumer Protection Act, we inform consumers that they can submit a complaint about the quality of our services in writing to the address: POLLEO ADRIA D.O.O. Samoborska cesta 134, 10000 Zagreb or to the email address: reklamacije@polleosport.hr.

We will respond to your complaint in writing no later than 15 days from the date of receiving the complaint.

As of February 15, 2016, customers can also alternatively resolve disputes through the online platform for dispute resolution http://ec.europa.eu/consumers/odr/.

You can download the purchase terms in PDF format HERE.